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-- This feed and its contents are the property of The Huffington Post, and use is subject to our terms. It may be used for personal consumption, but may not be distributed on a website.
-- This feed and its contents are the property of The Huffington Post, and use is subject to our terms. It may be used for personal consumption, but may not be distributed on a website.
A terrible drought hit Ghana in the 1400s, far worse than today's conditions. Yet people had enough to eat, while today they go hungry. What changed? In a word, colonialism, a new study suggests.
Design has the potential to be an industry of influence. And for that to happen, every design business and those working within it need to recognise, get comfortable with and develop their potential for influence. By becoming experts in influence, they become better communicators which encourages their clients to be braver with their decisions delivering more for all parties.
What does this mean for you and what needs to happen for it to take place within your business?
A consultancy that is seeing the impact of this change within their business is Open Water. I spoke with Creative Director and Head of the business, Philip Hansen about his experience of a shift in influence.
For Hansen, it's about the bigger picture: “New approaches to influence rather than just selling are just one indication of a more general move towards design thinking within businesses,” he says. He has noticed changes in his clients and the way they are treating their customers. They are setting their businesses up in a far more customer focused way, focussing ‘on' them rather than ‘at' their clients.
Open Water is acting on this observation. Hansen says the consultancy is “using this insight to improve relationships with clients. We are asking: ‘How can we look at things from their perspective?'”
This has lead Open Water to think more about what it is it brings, with a focus, not just on the deliverables but on the interactions that shape the deliverables. “We bring more than an end product. We bring our thinking,” says Philip.
What can get in the way of this shift? Pressures at both ends play a part, around both time and money.These can force consultancies and clients to be speedy at the expense of opportunity with a rush to the end product. And what you focus on will develop. If you focus on your end product, you're saying ‘this is all we do'.
Hansen believes that “design businesses offer such a broad range of things, services etc they've always got something to offer. But an approach that is more focused on the process, that uncovers problems and keeps focus on the customer is surely more positive and has greater intrinsic value.”
What impact has growing their own idea of influence had on Open Water? Hansen explains that “As we have become more comfortable about influence, our clients have become better. The kind of work we get improves, but interestingly, the quality of what we do hasn't changed. But what has improved are our ability and skills to guide clients.”
How has this shift happened? When a consultancy starts to think of influence as a natural and ever present part of the conversation, and part of its expertise it then becomes something that can be managed.
Take for example, a typical situation for a design business, receiving feedback on work. If feedback is always seen as negative, you end up with a jarring communication with your client. What Hansen did was turn that into more of a conversation.
He says: “We ask a client questions about the view they have put forward. We are curious and during this process it may emerge in fact it often does that we can answer these questions in a different way.
“What happens next is that we enter a new position with our clients. When they come to us with a new piece of work, the client starts to ask us these questions before the process has started. For us this is an example of practical influence, it's desirable to all sides.”
When designers are faced with a situation where they could use influence, they don't always think about it in a design way. They may think, ‘the barrier is insurmountable or out of their control.' But actually it's about something that both parties are trying to work towards. Do they have the skills to change that position? Surely they do. These are the skills that got them here in the first place, to the point where they have an idea to present.
So what happens when a client says ‘I don't like this…' or ‘I prefer it this way.' These are opportunities for design businesses to use skills of influence.
How might you go about developing your approach to influence? Here are some questions to ask. If your sales process is about developing a way to create income that is authentic to the business, how does your sales ethos compare with the ethos of the business? Do you have a clear idea of what these are and are they aligned? Sometimes the sales team is separated from the business and protected. They are allowed their own culture because it's ‘the way they work' or ‘how sales have to happen'. But if your business ethos and sales ethos are misaligned? What might you be missing out on? What extra opportunities can you create from these being in-tune with each other?
Hansen also has a rallying call to the industry as a whole: “Being a designer is like living a thousand lives. You get to work with your clients on their business in ways that others don't. If the industry doesn't see itself as an industry of influence, it's too reliant on clients coming to their own conclusions. And that limits our potential for change in the long-run.”
John Scarrott works with design business leaders and their teams on their sales, presenting and networking skills. Follow him @JohnDScarrott or find him at johnscarrott.com
The post How to influence your clients and not just sell to them appeared first on Design Week.
Starbucks has launched a new concept café in Canary Wharf which looks to make buying coffee faster and easier for London's busy commuters.
The new express café has been designed by Starbucks' in-house design team, and follows on from similar stores in New York, Toronto and Chicago. The London store marks the first of this style in Europe.
It features a walk-around interior, with a touchscreen at its centre allowing customers to place their orders. Seating and tables are limited and arranged around the peripheries of the store and outside the main entrance, allowing more space for people to walk in and out.
The menu included at this early order point has been “streamlined”, says Starbucks, providing a shorter, more succinct list of coffees to choose from to give customers a speedy ordering experience.
The express store is aimed at customers “on-the-go” who are already well-acquainted with the Starbucks menu, so “know what they want” before they get to the till, says the company.
Included in the short menu is a selection of coffees, espresso shots and some of the more popular food items such as breakfast sandwiches. These items are displayed on digital menu boards which rotate daily.
Customers are also able to order ahead, via Starbucks' own mobile order and pay system through the store's app, customers can locate the store they want to collect from, order their drink then pay via their phone, ready to pick up in store.
The express store follows on from another Starbucks café concept which opened in London earlier this year, which looked to slow down rather than speed up customers.
The Reserve coffee bar, based opposite the Noel Coward Theatre near Leicester Square, encourages pre-theatre-going customers to relax over coffee cocktails, wine and an antipasti platter, while providing break-out spaces and charging points for people wishing to work and study. This café also uses the mobile order and pay system.
But the express store is aimed specifically at commuters in a rush on their way to work, and hopes to “improve convenience for customers”, says Starbucks EMEA vice president of operations Rhys Iley.
He adds that the concept is the “latest in Starbucks' evolving store portfolio”, though there are currently no hints as to future formats. The express store is open seven days a week and based at the centre of the City of London's financial district, in Canary Wharf.
The post Starbucks launches new concept café for “busy London commuters” appeared first on Design Week.
Ichneumon wasp (Trychosis sp.) collected at rare Charitable Research Reserve, Ontario, Canada, and photographed at the Centre for Biodiversity Genomics (sample ID: BIOUG22570-F02; specimen record: http://www.boldsystems.org/index.php/Public_RecordView?processid=RRMFE3045-15; BIN: http://www.boldsystems.org/index.php/Public_BarcodeCluster?clusteruri=BOLD:ACW1110)
Aside from everything that has happened politically over the last month, I've always found it strange that the UK is at the very centre of the €1 and €2 coins, despite the fact that we never adopted the currency.
The UK of course remains part of Europe, even if it will no longer be in the European Union. But the Euro coin, as any mint currency around the world, should present a more accurate representation of its geographical spread.
Let's go for big, clunky and impractical: the juke box. Many 20th Century revamps have resulted in designing things smaller, streamlined and minimal. I'd like to see the opposite for a change. I don't mean an app-version or a mini digital version of a juke box (I'm sure they exist), I want to get up and properly juke!
Remember the pure joy of sifting through atrocious music choices, deciding on a pretty crap song, yet feeling ecstatic when it (eventually) came on? I would like to relive that experience. Look at how popular Photo Booths are in Berlin, and pin-ball machines are still thriving (there's even an Angry Bird one). So, here's to crap music choices, and dancing like no one's looking.
Practically every consumer product in our world has got smaller, but noticeable exceptions are TV screens which have got larger and better quality, and cars which have got larger and heavier, taking up more space on the road and using more fuel than they would if they were smaller.
The BMW Mini is a prime example of what was once a miracle of space management, that has now bloated into what 50 years ago would have been a medium sized family car.
What would be really wonderful (and maybe commercially attractive) would be to look at remaking the Mini to its original dimensions, but using modern materials and technology to make it safer, more efficient and better than it ever was.
The original Saab 900 turbo convertible. More specifically, the Monte Carlo yellow special edition. Sharp at both ends, self-assured and happy, it's a glorious car to look at. It was ahead of its time mechanically and for a car of that age is comfortable, with well-designed leather seats and decent internal space for a convertible.
I fell in love with it as a copywriting intern at KHBB on Charing Cross Road and pledged that one day I'd have one. And I do a J reg, bought on eBay. It drives like running in trainers three times too large, drinks fuel like a tired mum on Prosecco and my hood's stopped working.
I'd love it to be reissued with a great fuel-efficient engine, modern electronics and properly engineered body/chassis arrangement but don't anybody change the body shape. GM did, and it just wasn't a 900.
Straight out of art college in 1991 I couldn't wait to get my hands on a little black & white Mac Classic in fact I've still got it! It was also around the same time I first played on the Nintendo NES.
Since then I've always seen Nintendo as the Apple of the gaming consoles. So in a similar vein, albeit very cute, tiny, not connected to the internet and with a limited number of games, I'd like to see Apple reproduce the black & white, connected to the internet version of the Mac Classic (Prince of Persia included).
The Contax T2 35mm point & shoot film camera. In an age of VSCO filters and pixel peeping, an affordable reissue of this beautifully simple, well built and well equipped pocket film camera would be a breath of fresh (1990's) air. No need to make it over just reissue it in all its glory to the same spec including the Zeiss lens.
The post Which 20th Century product would you like to see get a 21st century makeover? appeared first on Design Week.
Edward Barber and Jay Osgerby have worked alongside the V&A to create a wind-powered installation that is set to be displayed at the inaugural London Design Biennale this September.
Alongside installations from more than 35 other countries, Forecast Barber and Osgerby's entry on behalf of the UK has been designed to coincide with the biennale's theme of “Utopia by Design”. The concept celebrates the 500th anniversary of the publication of Thomas More's famous work, Utopia, as part of Somerset House's UTOPIA 2016 season.
Supported by British Land, the installation will be displayed in the Edmond J. Safra Fountain Court at Somerset House throughout the course of the event. It is made up of a group of wind masts and rotating elements, inspired by weather measuring instruments.
Based on a simple kinetic structure, the installation is designed to respond to the elements, moving when the wind picks up or changes direction. “Forecast responds to the theme of Utopia by linking our seafaring past to a future of truly sustainable power,” say Barber and Osgerby.
“As an island nation, Britain has historically been reliant on harnessing the power of the wind and the waves for transportation, migration, trade and exploration. Today, the UK is a world leader in offshore wind energy. Forecast is intended to reference this and highlight the opportunity for a more sustainable future.”
Victoria Broackes, V&A curator, adds: “Striking a delicate balance between functionality and beauty, Forecast will be an expression of what might be possible: much like Thomas More's vision of Utopia itself.”
The inaugural London Design Biennale London Design Festival's sister event will present newly commissioned contemporary design, design-led innovation, creativity and research by designers from countries across the world.
It will run from 7-27 September at Somerset House, London. Tickets are available here.
The post Edward Barber and Jay Osgerby design installation for London Design Biennale 2016 appeared first on Design Week.
Ireland's international festival has shown the merits of merging different art forms while reawakening enthusiasm for a much-reprised Beckett classic
They were dancing in the streets last week in Galway. It wasn't simply because the city's international arts festival was in full swing but because it had just been announced that Galway had been named European capital of culture for 2020.
As a regular visitor to Galway, I was delighted but also felt a pang of envy. Of the €45m (£38m) budget for 2020, €39m will come from EU and state funds. Presumably, in a post-Brexit world, no UK city will ever again be eligible either for the award or for the financial boost that comes with it. If Galway deserves the recognition, it is partly because its annual arts festival, under the direction of Paul Fahy, is a powerhouse of ideas and innovation.
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Continue reading...Norway's roadside architecture project, part of its National Tourist Routes, has led to the creation of bridges and viewing platforms that make every journey a tour de force and more new designs are on the horizon
Vertigo-inducing viewing platforms, island-hopping bridges, and some of the funkiest toilet facilities in the northern hemisphere: these are just a sample of the design flourishes that Norway's National Tourist Routes programme (NTR) has introduced across the country over the past 15 years. Add to this the fact that the roads programme has been a great incubator for Norway's young, vibrant architectural scene which is respected for its daring and imagination across Europe and for anyone heading north this summer, with design leanings or simply curious, a road trip beckons.
This is a far cry from the NTR's beginnings. The first pilot project by the then young and today highly respected firm of Jensen & Skodvin Architects (JSA) was completed in western Norway in 1997. Aimed at drawing tourists into the stunning, if rarely visited, landscape through appealing roadside architecture, a full programme was subsequently launched, with 18 routes across Norway's south, its coastal regions and the far north eventually chosen in 2004. The pieces were primarily architectural, though in places, art installations and sculptures were also introduced, and by the end of the decade a host of impressive works were adding roadside lustre to the grandeur of Norway's geography. A programme of rest stops, viewing platforms, bridges, walkways and restaurants was rolled out, with some jaw-dropping moments such as Tommie Wilhelmsen and Todd Saunders' Aurland lookout.
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